Coupang Asia delivers products worldwide with a structured and region-specific shipping framework to ensure efficiency, transparency, and global accessibility.
We currently serve the following zones:
Domestic – Singapore
Asia Pacific – Including Malaysia, Thailand, Indonesia, Philippines, Vietnam, Japan, South Korea
North America – USA, Canada, Mexico
Europe – EU countries, UK, Switzerland, Norway
Middle East & Africa – UAE, Saudi Arabia, South Africa, Egypt, etc.
South America – Brazil, Argentina, Chile
Oceania – Australia, New Zealand
Rest of the World – Limited access, case-by-case shipping
Standard Shipping (5–10 business days)
Expedited Shipping (2–5 business days)
Same-Day Delivery (Singapore only, select areas)
International Express (DHL/FedEx/UPS, 1–3 business days)
Freight Shipping (bulk and oversized orders)
Shipping costs vary by:
Weight:
0–1 kg → Starts at $5 (domestic) / $20 (international)
1–5 kg → Tiered pricing
5–20+ kg → Freight or custom quote
Region:
Local (Singapore): SGD $5–$15
Asia Pacific: $10–$30
Europe/North America: $25–$100+
Africa/South America: $40–$150+
Dimensions: Oversized items may incur surcharges.
Delivery Speed: Expedited and Express shipping cost more.
Handling Fees: Fragile or high-value goods incur extra handling fees.
International Orders: Customers are responsible for all duties, import taxes, and clearance fees as per their country’s law.
Declared Value: We declare actual invoice value unless otherwise requested and legally permitted.
Singapore: 1–3 business days
Asia: 3–7 business days
Europe/North America: 5–10 business days
Africa/South America: 10–21 business days
Note: Customs clearance may delay deliveries by 3–7 days.
Signature on Delivery: Required for orders over $200
ID Verification: May be required for high-value orders or sensitive items
Multiple Attempts: 2 delivery attempts before rerouting to pickup point
Non-deliverable Orders: Returned to warehouse with restocking and re-shipping fees
Orders placed before 12 PM SGT: Processed same day
Orders placed after 12 PM SGT: Processed next business day
Weekend orders: Processed on Monday (unless same-day delivery is available)
Certain items cannot be shipped internationally or into specific countries due to:
Regulatory Restrictions: Alcohol, pharmaceuticals, batteries, perishables, firearms
Destination Bans: Countries under embargoes or unstable zones (e.g., North Korea, Syria, Crimea)
Real-time Tracking: Provided for all packages
Shipping Insurance:
Optional at checkout
Mandatory for items > $300 value
Covers theft, loss, and damage during transit
Return Window: 30 days from delivery (some exclusions apply)
Return Costs: Paid by customer unless product is defective
Restocking Fee: Up to 15% for select high-value or limited-stock products
International Returns: Subject to customs, return fees, and clearance delays
Gift Wrapping: Available for select categories
Multiple Packages: Orders from different sellers may arrive in separate shipments
Warehouse Pickup: Only available in Singapore (pilot program)
| Question | Answer |
|---|---|
| Can I ship to multiple countries in one order? | Not yet. Please place separate orders. |
| Who pays customs duty? | The customer (DAP terms). |
| Is tracking available globally? | Yes, except for some rural or restricted zones. |
| Are there blackout dates? | Yes, around major holidays or during customs strikes. |
